1. Return Period

Customers may request a return within 15 days of receiving the item.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase (order number or receipt) is required.

Returns requested after 15 days of delivery may not be accepted.

---

2. Non-Returnable Items

Certain types of items cannot be returned, including:

• Gift cards
• Downloadable or digital products
• Personal care items (if opened or used)
• Items marked as Final Sale

---

3. Return Process

To initiate a return, please contact us at:

Email: arlo9791323@gmail.com

Include the following information in your request:

• Your order number
• The reason for the return
• Photos of the item (if damaged or defective)

Our support team will provide return instructions.

---

4. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method.
• Refunds may take 5–10 business days to appear in your account depending on your bank or payment provider.

---

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product. We will arrange a replacement or refund.

---

6. Return Shipping

Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Shipping costs are non-refundable.

---

7. Contact Information

If you have any questions regarding returns or refunds, please contact us:

DestinaMart
Email: arlo9791323@gmail.com

Arlo LLC
30 N Gould St #55111
Sheridan, WY 82801
United States